Delete Account & Data

At Hamara Umrah, we respect your privacy and provide full control over your personal data. Below are the steps to request deletion of your account and data.

How to Delete Your Account and Data

Method 1: In-App Deletion (Recommended)

1. Open the Hamara Umrah app.
2. Navigate to the Profile or Settings tab.
3. Scroll down to the Account section.
4. Tap on Delete Account.
5. Confirm your decision. Your account will be deactivated and scheduled for permanent deletion.

Method 2: Manual Request via Email

If you no longer have the app or prefer email:

• Email: support@hamaraumrah.com
• Subject: Data Deletion Request - [Your Registered Email/Phone]
• The support team will verify your identity and process the request within 7 business days.

What Data is Deleted?

• Your name, email, phone number, and profile picture.
• Saved travel documents (passports, visas).
• Booking history and chat messages.

Data Retention for Legal Compliance

• Financial Records: Completed payments and invoices may be retained as required by law.
• Dispute Records: Data related to ongoing disputes or legal claims will be kept until resolved.

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